CineMasterpieces Movie Poster Shipping Information

We charge a FLAT RATE for shipping.*

IF YOUR ORDER IS $1000.00 OR MORE,

SHIPPING IS FREE

WITH INSURANCE

TO ANYWHERE IN THE WORLD!!

Our choices for shipping are listed below.

*The only items on this site that will have a shipping surcharge are frames and linen backed 6 sheets.

SHIPPING WITHIN U.S.A.

You have 2 choices, PRIORITY or EXPRESS MAIL.

PRIORITY MAIL

(2 to 5 DAYS)

INSURED

$9.95 PER ORDER!

EXPRESS MAIL

(OVERNIGHT or SECOND DAY)

INSURED

$25.75 PER ORDER!

This includes extra sturdy packaging shipped

WITH INSURANCE to anywhere in the U.S.A.

You can expect delivery normally within 1 - 5 days unless you reside in Alaska or Hawaii. If you are not available when the Post Office attempts delivery, they will typically leave you a pink slip in your mailbox. You will need to take that pink slip to the Post Office to pick up your package(s).

SHIPPING OUTSIDE U.S.A.

You have 2 choices, PRIORITY MAIL INTL. or EXPRESS MAIL INTL.

WE HIGHLY RECOMMEND

EXPRESS MAIL INTERNATIONAL

FOR ORDERS OUTSIDE THE USA

PRIORITY MAIL INTERNATIONAL

(5 to 30 DAYS INSURED)

$21.95 PER ORDER!

EXPRESS MAIL INTERNATIONAL

(3 to 15 DAYS INSURED)

$39.75 PER ORDER!

This includes extra sturdy packaging shipped WITH INSURANCE.

EUROPEAN / NON U.S. CUSTOMERS PLEASE READ

To protect ourselves, we insure expensive items for the FULL AMOUNT. Import Duties for the European Union apply to any item bought overseas whether or not we list it as a gift on the shipping manifest. In the UK for example, they apply to any gift over £35 and to any item that is not a gift over £18. These costs can be quite substantial and include a Value added Tax and a Parcel Force Clearance Fee. These combined charges can add up to 25% or more to your final cost. For other European countries the charges will differ. Please check with your postal system on their procedure for packages from overseas so you are not unpleasantly surprised.

IF YOU WISH US TO SHIP WITHOUT INSURANCE

If you are not in the USA and would like us to ship your items uninsured so you can try to avoid import fees and taxes, WE WILL NOT ACCEPT ANY RESPONSIBILITY FOR YOUR PACKAGE AND PAYMENT MUST BE IN CASH OR BY MONEY ORDER....NO CREDIT CARDS AND NO PAYPAL.

FOR VERY EXPENSIVE POSTERS

Within the U.S. we ship very valuable posters by REGISTERED INSURED U.S. MAIL. This is the safest, most convenient, and most economical method available. Registered mail travels under lock and key separate from the regular mail, and is signed for every step of the way. You must sign for the package when it is delivered to you. If you are not available to sign, don't worry. The postman will NOT leave it lying around like UPS or Fedex sometimes does. You will receive a delivery notification that you can use to claim your package at the post office.

Orders placed Sunday through Thursday are processed and shipped within 48 hours.

Orders placed Friday and Saturday are processed and shipped within 72 hours.

If you would like to know EXACTLY when your order will ship, please email us.

*Sorry, but we will NOT ship frames internationally. Also, frames cannot be shipped by Express Mail.

When can I expect my order to arrive? Why is my international order taking so long to arrive?

Orders are processed and shipped within 48 hours. Depending on whether you choose Priority Mail or Express Mail, within the U.S. it usually takes 1 to 3 days. Outside the U.S. it usually takes 4 to 7 days, sometimes longer if it gets held up in customs. We highly recommend Express Mail for orders outside the U.S..

We are terribly sorry if your international order has been delayed and appears to have been stalled in the tracking system. Sometimes international packages are chosen at random by customs for inspection, and sometimes they can be held indefinitely. It doesn't happen often (less than 3% of packages shipped), but it does happen. Sometimes they hold them for a few days, sometimes for a few weeks. Please understand that this is out of our control. It is highly likely that it will magically reappear in the system so you can track it again. In the highly unlikely event that it doesn't eventually arrive, we will refund you in full as it is insured.

Why is your International Shipping so high? It shouldn't cost $40.00 to ship a poster!

There are 3 ways to ship internationally through the U.S. Postal Service: 1: EXPRESS (most expensive and quickest) 2. PRIORITY (less than Express but still pretty quick) and 3. AIRMAIL (cheapest, very slow, uninsurable, unreliable).

Our apologies for the ever increasing U.S. postage rates. We always offer a choice between Priority Mail $25.75 or Express Mail $39.75. Our packages normally weigh about 2 lbs.. We use expensive bulletproof shipping materials so your items do not get damaged. We don't make any money on shipping. It costs us at least $25.00 to ship overseas by Priority or over $35.00 if we ship by Express. All items shipped by Express or Priority are insured, have tracking numbers, and their delivery can be confirmed by signature.

We apologize that we can no longer ship by cheaper Airmail First Class International with no insurance. Our experience has shown that packages shipped this way can easily get lost and/or sometimes take several weeks to arrive. There are NO TRACKING NUMBERS when Airmail is used and there is no way of knowing where the package is or if it is even delivered! You may be willing to take the risk to save a few dollars, but we are not. We strive to provide excellent service and we just can't do that if we use an unreliable delivery method like Airmail. Please do not fault us for not offering this cheaper unacceptable shipping option.

PACKAGING

When you purchase a poster from us we take extra special care when we package your item.

For folded posters we put the poster in a plastic bag or envelope and in between two or four pieces of STRONG cardboard and tape it together before placing in the shipping envelope/box. We stamp “DO NOT BEND” all over the outside of the package.

For rolled posters we put the poster in a STRONG 3” or greater diameter tube with thick walls at least 3/16” or 1/4“ or thicker. We roll the poster into a smaller diameter than the tube. This is VERY IMPORTANT because it gives the edges strength and helps to prevent them from getting wrinkled. We then wrap with paper or put it in a plastic sleeve. We put some kind of soft cushioning material (also very important!) on the ends to further protect them from getting damaged. We then put this tube inside another triangular tube for even more protection. We stamp “FRAGILE: DO NOT BEND” all over the outside of the package.

For framed posters we have them professionally packaged before we ship them.

Even with all this extra special care, sometimes posters do get damaged in transit. Just blame the postman. We use postal insurance just in case this happens.

Generally, posters stand a better chance of arriving undamaged when they are shipped folded and not rolled. The post office has a bad habit of crushing tubes.

PAYMENT OPTIONS

FOR U.S. and NON U.S. CUSTOMERS

Credit Cards accepted: Visa and MasterCard.

Discover and American Express accepted only through PayPal.

We also accept personal checks, cashiers checks, money orders, and direct bank wire/transfers.

Arizona Residents: Sales Tax will automatically be added at checkout.

PAY EASILY WITH VISA OR MASTERCARD ONLINE OR BY CALLING OUR OFFICE AT 602 309 0500

For posters priced at $2000.00 or more we will only accept cash, checks, cashiers checks, money orders or direct bank/wire transfers.

Full return privileges apply.

If you wish to pay by DIRECT BANK/WIRE TRANSFER, please email us and we will send you the required information.

NO WESTERN UNION

If paying by money order, cashiers check, or personal check,

please make it out to "David A. Lieberman" and send to:

CineMasterpieces

15721 N. Greenway Hayden Loop, Suite 105

Scottsdale, Az 85260

RETURN POLICY FOR MOST ITEMS:

We have an open and easy return policy so you can buy from us with confidence. Excluding special orders, posters on layaway (or hold), and posters we have linen backed/paper backed/restored and/or framed for you, the following applies to all posters, all posters that have already been linen backed/paper backed/restored, and other merchandise on this site:

In the unlikely event you are unhappy with your purchase, please notify us immediately. You may return it for any reason (unless it is damaged in shipment, see below) within 7 days of your receiving it (safely packaged & insured) for a FULL REFUND of the purchase price (less actual shipping), no questions asked! You must notify us before sending it back. Items must be in the same condition as originally sent to you or return policy does not apply.

If it is damaged in shipment, depending on the poster we may or may not ask you to send it back. DO NOT IMMEDIATELY RETURN IT TO US AND DO NOT WORRY, THIS IS WHY WE USE INSURANCE. This is extremely rare, but it does occasionally happen. If this happens, please take some digital photos of the damage and email it to us, then give us a call and we will remedy the situation.

RETURN POLICY FOR SPECIAL ORDERS, POSTERS ON LAYAWAY (OR HOLD) AND POSTERS WE HAVE LINEN BACKED/PAPER BACKED/RESTORED FOR YOU:

In the unlikely event you are unhappy with your purchase, please notify us immediately. You may return it for any reason (unless it is damaged in shipment, see below) within 7 days of your receiving it (safely packaged & insured) for FULL CREDIT ONLY (less actual shipping) towards the purchase of another poster or posters from us. You must notify us before sending it back. Items must be in the same condition as originally sent to you or return policy does not apply.

If it is damaged in shipment; DO NOT RETURN IT TO US AND DO NOT WORRY; THIS IS WHY WE USE INSURANCE. This is extremely rare, but it does occasionally happen. If this happens, please take some digital photos of the damage and email it to us, then give us a call and we will remedy the situation.

SPECIAL ORDERS, POSTERS ON LAYAWAY (OR HOLD), AND POSTERS WE HAVE LINEN BACKED/PAPER BACKED/RESTORED FOR YOU can be returned for any reason, however we will issue you FULL CREDIT ONLY towards the purchase of another poster or posters from us.

WHY DO WE HAVE THIS POLICY FOR LINEN BACKED/PAPER BACKED/RESTORED POSTERS?

Once a poster has been restored, it is forever changed. Although the process is usually reversible it is almost never done. There are some collectors who will not buy a restored poster, and they believe any poster that has been restored has lost some of it's value.

Return Policy for Frames:

Since they are custom made, we can not accept returns on frames.

GUARANTEE

We guarantee that all posters sold on this site are graded and described accurately. Unless otherwise specified in the description, ALL POSTERS ARE ORIGINAL MOVIE POSTERS (original theatrical movie posters that were displayed or meant for display (unused) in theatres at the time the movies were released). We are a LAMP (Learnaboutmovieposters.com) approved dealer. This means we have subscribed to their non-misrepresentation agreement and agree to clearly and factually describe all merchandise for sale on this site.

CERTIFICATE OF AUTHENTICITY

We can provide you with a FREE Certificate of Authenticity for every poster you buy. We will put in writing that we guarantee it to be an Original Movie Poster. You must ask for it though. So when you order, just mention that you want one and we will include it in the shipment. For an example of what our C.O.A. looks like click here.

PRIVACY POLICY

Any information collected on this site will not be shared, sold, or rented to anyone, ever. All credit card information is securely stored to allow for refunds in the event of a return or cancellation. All orders are placed via a secure SSL connection.